December 6-8, 2017
West Coast

Edward Anderson

Global CIO
World Vision International
Ed Anderson began his career with Accenture (Arthur Andersen) and progressed to Sr Manager before going to Verizon Broadband Systems as its Director. Ed left Verizon to join Iridium as the Director of Business Operations and later joined Sodexho as VP of IT. Ed later became CIO of AmeriChoice Health and the U.S. Peace Corps., Ed Anderson was also the SVP of Government Services for Anerian LLC. Ed is currently the Global CIO of World Vision International. Ed holds a BSBA in Management Information Systems from American University. In addition, Ed is a member of Church of the Atonement, board member of Fellowship of Christian Athletes Washington, DC and the Rockville Pregnancy Center in Rockville, MD, and executive working board of American University’s Kogod School of Business. He is also an Executive on the Grounds at University of Virginia.


2:35 PM Leveraging IT to Drive a Better Customer Experience

Companies banking on innovation to drive growth must take a customer-centric approach to technology as customer experience becomes a top priority for top brands across the globe. From social to mobile to big data to machine learning, the role of IT in customer experience has evolved rapidly. During this panel-focused discussion, we will explore the evolution of IT in customer experience with a group of seasoned IT executives who are leveraging IT to drive a better customer experience. Join this panel discussion as we explore:
 
  • Leveraging technology to deliver a meaningful, seamless customer experience
  • Building a relationship of trust and transparency to improve customer experience
  • Supporting and advocating for customers, internally and externally
  • Focusing on core capabilities and goals for growth through customer-centric initiatives



Check out the incredible speaker line-up to see who will be joining Edward.

Download The Latest Agenda