December 6-8, 2017
West Coast

Day 1: Wednesday, Dec. 6, 2017

11:30 am - 12:15 pm Welcome Brunch & Registration

12:15 pm - 12:20 pm Sponsor & Delegate Orientation

12:20 pm - 12:30 pm Networking Ice-Breaker

12:30 pm - 12:35 pm Chairperson's Opening Remarks

12:35 pm - 1:15 pm Forming an Innovation Technology Group to Modernize IT Infrastructure & Improve User Experience Track: Business & Leadership

Chani Cordero - CIO, Medical Education and Training Campus U.S. Army
Staying current on technologies and trends in your industry is integral for a CIO. Between providing information technology services, application design and support, and protecting infrastructure, CIOs must also focus on emerging technologies in the service delivery of the business. Discover how the Medical Education and Training Campus ensures their relevancy in education by forming an innovation technology group to modernize IT infrastructure & improve the user experience. This session will discuss ideas to increase engagement in the business arena. During this session:
 
  • Learn strategies for exploring critical thinking techniques of reflection, reasons and alternatives
  • Discover how agile tools will facilitate discussion, requirements, and priorities
  • Review innovation techniques to improve the user experience
  • Discover how an innovation group is about driving business objectives

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Chani Cordero

CIO, Medical Education and Training Campus
U.S. Army


1:20 pm - 1:50 pm Business Meetings

1:50 pm - 2:20 pm Business Meetings

2:20 pm - 2:35 pm Networking Snack Break

Companies banking on innovation to drive growth must take a customer-centric approach to technology as customer experience becomes a top priority for top brands across the globe. From social to mobile to big data to machine learning, the role of IT in customer experience has evolved rapidly. During this panel-focused discussion, we will explore the evolution of IT in customer experience with a group of seasoned IT executives who are leveraging IT to drive a better customer experience. Join this panel discussion as we explore:
 
  • Leveraging technology to deliver a meaningful, seamless customer experience
  • Building a relationship of trust and transparency to improve customer experience
  • Supporting and advocating for customers, internally and externally
  • Focusing on core capabilities and goals for growth through customer-centric initiatives

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Chani Cordero

CIO, Medical Education and Training Campus
U.S. Army

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Ravi Shankavaram

VP of IT
New Balance

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Dave Colville

CIO
Nestlé Waters North America

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Edward Anderson

Global CIO
World Vision International


3:20 pm - 3:50 pm Business Meetings


3:50 pm - 4:20 pm Business Meetings

Executive Roundtable A

4:25 pm - 5:10 pm Strategically Developing a Value-Driven IT Services Organization Tracks: Data & Technology; Business & Leadership

Tracks: Data & Technology; Business & Leadership
John Kehoe - CIO Valmont Industries
Shared Services have accelerated new business opportunities through centralization and standardization, with the CIO being the crucial link in the governance chain. In organizations who have distributed IT in divisions or groups, the concept of how to approach, assemble and deliver a unified IT team in a Shared Services model is complex. Key session highlights include:

·         Making sure that expected services,  processes, and problems are well defined
·         Discussing the level of service response time an organization wants or can afford
·         Positioning IT as a strategic business colleague to enable collaboration with other business groups or shared services teams
·         Moving from distributed needs to a centralized model of pooled IT resources and standardized systems
·         Delivering value and raise external customer satisfaction in the products distributed by the firm
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John Kehoe

CIO
Valmont Industries

Executive Roundtable B

4:25 pm - 5:10 pm Sifting through the Hype of AI & Machine Learning
Ravi Shankavaram - VP of IT New Balance
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Ravi Shankavaram

VP of IT
New Balance

5:15 pm - 5:30 pm Unbox Your Network: Software-only, Private Network in Minutes

Mike Hallett - Co-Founder & Head of Global Sales/Business Development NetFoundry
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Mike Hallett

Co-Founder & Head of Global Sales/Business Development
NetFoundry

5:30 pm - 6:30 pm Networking Cocktails Networking Dinner