December 6-8, 2017
West Coast

Ravi Shankavaram


VP of IT
New Balance


2:35 PM Leveraging IT to Drive a Better Customer Experience

Companies banking on innovation to drive growth must take a customer-centric approach to technology as customer experience becomes a top priority for top brands across the globe. From social to mobile to big data to machine learning, the role of IT in customer experience has evolved rapidly. During this panel-focused discussion, we will explore the evolution of IT in customer experience with a group of seasoned IT executives who are leveraging IT to drive a better customer experience. Join this panel discussion as we explore:
 
  • Leveraging technology to deliver a meaningful, seamless customer experience
  • Building a relationship of trust and transparency to improve customer experience
  • Supporting and advocating for customers, internally and externally
  • Focusing on core capabilities and goals for growth through customer-centric initiatives



Check out the incredible speaker line-up to see who will be joining Ravi.

Download The Latest Agenda